.info-box {
    padding: 10px;
    background-color: #f9f9f9;
    margin-left: auto;
    margin-right: auto;
    margin-bottom: 10px;
    border-bottom: 1px solid #ddd;
}

.info-box hr {
    margin-top: 5px;
    margin-bottom: 5px;
}

.ticket .top-bar {
    padding: 10px;
    background-color: #f9f9f9;
    -webkit-border-radius: 6px;
    -moz-border-radius: 6px;
    border-radius: 6px;
}

.ticket .author {
    margin-top: 5px;
}

.ticket .direction-1 .author {
    border-right: 3px solid #eee;
    margin-right: 10px;
    padding-right: 10px;
}

.ticket .direction-2 .author {
    border-left: 3px solid #eee;
    margin-left: 10px;
    padding-left: 10px;
}

.ticket .reply {
    margin-top: 10px;
    margin-bottom: 10px;
    padding-bottom: 10px;
}

.ticket .reply .author {
    border-bottom: 1px solid #eee;
}

.ticket .response, .ticket .systemmessage {
    word-wrap: break-word;
}

.ticket .reply .panel {
    margin-bottom: 0;
}

.ticket .systemmessage
{

}

.ticket .response {
    padding: 20px;
    border: 1px solid lightgrey;
}

.ticket .direction-1 .response {
    background-color: rgba(0, 83, 219, 0.13);
}

.ticket .direction-2 .response {
    background-color: rgba(219, 185, 0, 0.13);
}

.ticket h3 {
    font-size: 15px;
}

.table.table-hoverrow tr:hover > td {
    background-color: rgba(0, 177, 255, 0.21);
    cursor: pointer;
}

.table.table-tr-vertical-middle tr td {
    vertical-align: middle;
}

.pills-sm > li > a {
    padding: 7px 10px;
    font-size: 0.9em;
}

.author_small {
    font-size: .8em;
}